Shipping and Returns
All our products offered are created here in our Texas warehouse when you place your order, so that your purchase is made just for you. It takes between 3-7 business days for any order to go through production before it is shipped out.
We use USPS for all our shipping. We do deliver to P.O. boxes and APO addresses. We also ship internationally but please keep in mind that both the shipping rates and shipping times will vary depending on your location.
Also be mindful that import taxes vary from country to country. Please contact the customs department for the country you are having your package delivered to (international orders) if you have any concerns regarding customs/duty taxes. It is the responsibility of the recipient to pay any VAT taxes, duty/customs taxes on goods purchased outside of the country that the package is being delivered to.
We here at Big Dawg Shirt Shack want to make your returns and exchanges as simple as possible. No questions asked! If you need to exchange for a different size or return the item altogether, please email customer service (BigDawgShirtShack@gmail.com). Please make sure you specify what size you need and give us your order ID number and name along with any updated shipping information.
For defective items such as holes, tears, loose strings, or design flaws, let our customer service staff know so they can send you a replacement right away! We do ask that you provide pictures so we can track any flaws and prevent them from happening in the future.
Since 100% customer satisfaction is a true goal for everyone here at Big Dawg Shirt Shack, we'd be happy to fix any problem and send a replacement!
Feel free to also send us an e-mail at BigDawgShirtShack@gmail.com to discuss anything with us regarding exchanges or returns.
Mail returns or exchanges to: Big Dawg Shirt Shack Po Box 28 Rhome TX, 76078